Last Updated: September 13, 2026
Kathmandu Forge ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or place an order.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
Information you provide directly: Full name Shipping and billing address Email address Phone number Order details and product preferences Messages you send us via email or WhatsApp
Payment information: Payments are processed through our third-party payment processor. We do not directly store your full payment card details on our servers.
Automatically collected information: IP address Browser type and device information Pages visited and time spent on our website Cookies and similar tracking technologies (see Cookies & Tracking Technologies)
We use your information to:
Process and fulfill your orders Communicate with you about your order, shipping, and delivery Respond to customer service inquiries Improve our website and product offerings Comply with legal, tax, and customs requirements Prevent fraud and protect the security of our website
We do not sell your personal information to third parties.
We share your information only as necessary to operate our business:
DHL Express and other shipping carriers — to deliver your order internationally Payment processors — to process your payment securely Customs authorities — as required for international shipping and import clearance Legal authorities — where required by law, court order, or to protect our legal rights
We do not share your personal information with third parties for their own marketing purposes.
Our website may use cookies and similar technologies to:
Keep our website functioning properly, Remember your preferences, Understand how visitors use our site (e.g., through analytics tools). You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, tax and accounting requirements, and legal compliance. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your country of residence, you may have rights regarding your personal information, including the right to:
Access the personal information we hold about you Request correction of inaccurate information Request deletion of your information, subject to legal or contractual obligations Object to or restrict certain processing of your information Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in Contact Us.
Kathmandu Forge is based in Nepal. If you are located outside Nepal, your personal information will be transferred to, stored, and processed in Nepal and potentially other countries where our service providers (such as shipping carriers or payment processors) operate. By using our website, you consent to this transfer.
Our website and products are not directed at children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. Changes will take effect once posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Kathmandu Forge Kathmandu, Nepal Email: [email protected] WhatsApp: +977 9767942005